This policy explains exactly what account and transaction data bou88 collects when you use our platform — including when you deposit or withdraw through bKash, Nagad, Rocket or Bank Transfer. Your use of this site is subject to your local law and the eligible regions in which our services are available.
Account data handled with care
bKash, Nagad, Rocket transaction records kept
You can review, correct or question your data
Contact our support team to act on your rights
POLICY POSTURE
How bou88 Handles Your Personal Information
When you open an account with bou88, we collect the information you provide during registration — your name, contact details and any identity documents we are required to hold. Each time you move funds through bKash, Nagad, Rocket or Bank Transfer, a transaction record is created and kept against your account. We use this data to process your deposits and withdrawals, verify your account, and respond to any queries you send through our support channels. We do not sell your personal information to third parties. We may share data with payment processors — including the local wallet services you use — only to the extent needed to complete a transaction you have started. Cookies and similar technologies are used on our site to keep your session active and to understand how pages are used; you can manage cookie preferences through your browser settings. Data is stored only for as long as it is needed for the purpose it was collected, or as long as applicable rules in eligible regions require us to keep it. Access to your account data and the rights described in this policy depend on your local law and the region in which you are accessing the service.
bKash
Transaction records for every bKash deposit and withdrawal are stored against your account and available to review after login.
Nagad
Nagad transfer records follow the same retention rules — each entry is date-stamped and traceable from your account history page.
Rocket
Rocket payment data is processed through the wallet's own confirmation flow; bou88 holds only the record of the completed instruction.
Bank Transfer
Bank Transfer transactions are logged with reference numbers so you can match every entry against your own bank statement without contacting support.
SCOPE AND LIMITS
What This Policy Covers and What It Does Not
This policy applies to data we collect and hold directly on the bou88 platform. It does not extend to third-party sites, payment providers or game studios whose own privacy terms govern their own data practices. Understanding what falls inside and outside our policy helps you know where to direct a query if something is unclear.
Account Access
Data collected when you register, log in or update your profile — including contact details and identity documents — falls inside this policy. We control how it is stored, who can access it and when it is deleted.
Transaction Records
Every deposit and withdrawal instruction you send through bKash, Nagad, Rocket or Bank Transfer creates a record that is covered by this policy. The payment provider's own data terms govern what they hold on their side.
Site Content and Game Activity
Session data related to the games you open, the tables you visit and the pages you browse on bou88 is within scope. Game studios such as Habanero, CQ9 and Joker supply game content only; their own data practices are outside our control.
Third-Party Services
Links to external sites, wallet apps and any service not operated by bou88 are outside the scope of this policy. Once you leave our platform, the rules of the destination apply — not ours.
YOUR PRACTICAL RIGHTS
Actions You Can Take Under This Policy
Where local law and your eligible region permit, you have practical options for managing the data we hold. You can ask to see the information on your account, request a correction if something is wrong, and raise a question or complaint through our support team. The starting point for most of these actions is your account dashboard — after you log in, your profile and transaction history pages show the data we hold against your account. If you spot an error in your contact details or identity records, the account settings page is where you make the change, or you can send a request through support if the field is not editable directly. For data that is tied to a completed transaction — such as a bKash deposit record — we keep it for the period required by applicable rules in your region; you can ask what that period is by contacting us. We aim to respond to all data queries within a reasonable time, though the exact window depends on the nature of the request.
Review Your Records
Log in and open the account history page to see your transaction records, login activity and profile data as we hold it. No separate request is needed for the data shown there.
Correct Account Details
If your name, contact number or email address is recorded incorrectly, update it in account settings or send a correction request through the support channel listed on this page.
Raise a Data Question
If something in this policy is unclear or you want to know how a specific piece of your data is used, send your question to our support team. We will respond with a plain explanation, not a form reply.
Request Data Support
For requests that go beyond what you can action yourself — such as deletion of data subject to retention rules — contact support and describe your request clearly. Eligibility depends on your region and applicable local rules.
CONTACT PATHS
How to Reach Us About This Policy
If you have a question about how we handle your data, or you want to act on any of the rights described in this policy, our support team is the right place to start. Send your query with your account reference and a brief description of your request so we can route it correctly.
Live Chat
Open the live chat widget from any page on the site. Include your account email and a short description of your data query so the agent can access your records without asking you to repeat details.
Email Support
For written requests — corrections, data questions or retention queries — email us through the address shown in your account dashboard after login. We handle email queries in the order they are received.
Account Dashboard
Many data actions — viewing transaction history, updating contact details, checking your bKash or Nagad payment records — can be completed directly from the dashboard without needing to contact support at all.
HOW WE PROTECT DATA
Data Handling, Cookies and Account Security
We keep your account data secure through access controls that limit which internal systems can read your personal records. Transaction data linked to bKash, Nagad, Rocket and Bank Transfer is stored in a way that lets you trace each entry but prevents unauthorised access from outside the platform. Cookies on our site are used to maintain your login session and understand page usage patterns — not to track you across unrelated websites. You can adjust cookie behaviour in your browser at any time. If you want to know how long we retain a specific type of record, or who inside the platform can access it, contact our support team with that question.
Data Retention
We keep personal data for as long as your account is active or as required by applicable rules in your region. When a record is no longer needed, it is removed. Ask support for details on specific retention periods.
Cookie Management
Our cookies keep your session running smoothly and help us understand how the site is used. You can review and change your cookie settings through your browser at any time without affecting your account login.
Access Controls
Only authorised processes and personnel can read your account data. Payment records — including bKash and Nagad transaction entries — are not exposed to game studios or content providers operating within the lobby.
Policy Changes
When this policy is updated, the revised version is published on this page. Continuing to use your account after a change is posted means you have seen the updated terms. Check this page if you want to see the current version.
POLICY QUESTIONS
Privacy Policy Questions We Hear Most
The answers below cover the data and privacy questions that come up most often. If your question is not listed, send it to our support team through live chat or email.
What personal data does bou88 collect when I open an account?
We collect the details you enter during registration — name, contact number, email address and any identity documents requested during account verification. Transaction data from bKash, Nagad, Rocket and Bank Transfer is also recorded each time you move funds.
Can I see all the data bou88 holds on my account?
Most of it is visible right after you log in. Your account history page shows transaction records, and your profile page shows the contact and identity details we hold. For data that is not shown in your dashboard, contact support with a written request and we will describe what we hold.
Does bou88 share my data with game studios like Habanero or CQ9?
No. Studios such as Habanero, CQ9 and Joker supply game content to the lobby. They do not receive your personal account data or payment records. Data sharing is limited to payment processors — and only to the extent needed to complete a transaction you have started.
How long are my bKash and Nagad transaction records kept?
Transaction records are kept for as long as your account is active and for any additional period required by applicable rules in your eligible region. If you want the specific retention window for a type of record, ask our support team and we will give you a clear answer.
How do I correct wrong information on my account?
Log in and go to account settings — most contact fields can be updated directly from there. If a field is locked, send a correction request through live chat or email support with your account reference and the correct information you want recorded.
Does this privacy policy apply to players in all regions?
Your rights under this policy depend on your local law and the eligible region in which you access the service. Access to the platform itself is also subject to local law. If you are unsure whether the service is available where you are, check the eligibility information shown during account registration.
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